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      Returns & Exchanges

      Please note any item purchased on cannot be returned to our Sunset Plaza or Malibu store, sorry for any inconvenience this may cause. 

      To start your return process, visit

      Price Adjustment gladly honors a one-time price adjustment on full-price merchandise within 7 days of original purchase. Sale items and temporary promotions are ineligible for price adjustments.

      Our Promise

      Wildfox prides itself on offering the highest quality merchandise while fulfilling customer orders accurately! If you are not fully satisfied with your purchase simply return the unused item in its original packaging with tags attached within 30 days of purchase and we will provide you with a full refund (less original shipping charges). Any item(s) returned between 31 and 60 days after purchase will be automatically given a store credit that is redeemable on our site at any time. Returns must be in original condition and in all their original packaging. Wildfox will not accept return items with any signs of wear or with any of the original tags not included.

      All Fragrance, SALE items, swimwear and gift card purchases are FINAL SALE and cannot be returned. Any final sale item that is returned without approval will have a restocking fee of 25% of the original item price.

      1. Any items purchased from any other retailer other than cannot be exchanged or returned. Please contact original retailer.
      2. Any Final Sale items, damaged items, or items returned after 60 days without approval will have a 25% restocking fee off the purchased price and will be issued in the form of a gift card. These are not eligible for refunds back to the original form of payment.
      3. Replacement orders can be returned for store credit only.
      4. Lost packages that indicate “delivered” on the tracking number will have to contact Fedex and file a claim. We will not be able to issue refunds to packages sent out with a “delivered” status.


      At this time we do NOT offer direct exchanges, but don't worry go ahead and place an order for the correct size or color and as soon as we receive your return we will issue you either a refund or gift credit whichever applies.

      Domestic Returns

      Please follow the directions on the included return form. Pack all items in a secure box and enclose the return form and packing list with your items. In your order you will receive a pre-paid, pre-addressed Fedex label. Please note: $7.95 per returned package will be deducted from your return refund or credit when using the Fedex label.

      If you choose to not use the pre-paid Fedex label, please ship to:

      West Coast Distribution- Wildfox Web Return
      2608 E. 37th Street
      Vernon, CA 90058

      Please allow 1-2 weeks for your return to be received and processed.

      International Returns

      Please follow the instructions on the return form included in your package. We do not provide a pre-paid Fedex shipping label for International orders, please return items to address listed on the return form. Please note: Unfortunately we do not refund duties, taxes or shipping changes.

      Please allow 1-2 weeks for your return to be received and processed.


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