Shop New Academy Arrivals: The Final Edit

Returns and Exchanges

Returns

Please note any item purchased on Wildfox.com cannot be returned to our Sunset Plaza Flagship Store, sorry for any inconvenience this may cause.

Price Adjustment

Wildfox.com gladly honors a one-time price adjustment on full-price merchandise within 7 days of original purchase. Sale items are ineligible for price adjustments.

Our Promise

Wildfox prides itself on offering the highest quality merchandise while fulfilling customer orders accurately! If you are not fully satisfied with your purchase simply return the unused item in its original packaging with tags attached within 30 days of purchase and we will provide you with a full refund (less original shipping charges). Any item(s) returned between 31 and 60 days after purchase will be automatically given a store credit that is redeemable on our site at any time. Returns must be in original condition and in all their original packaging. Wildfox will not accept return items with any signs of wear or with any of the original tags not included.

All Fragrance, sale items marked final sale, swimwear and gift card purchases are FINAL SALE and cannot be returned. Any final sale item that is returned without approval will have a restocking fee of 25% of the original item price.

Exchanges

At this time we do NOT offer direct exchanges, but don't worry go ahead and place an order for the correct size or color and as soon as we receive your return we will issue you either a refund or gift credit whichever applies.

Domestic Returns

We have a new returns process! Follow the directions on the included return form. Pack all items in a secure box and enclose the return form and packing list with your items. In your order you will receive a pre-paid, pre-addressed Fedex label. Please note: $7.95 per returned package will be deducted from your return refund or credit when using the Fedex label.

If you choose to not use the pre-paid Fedex label, please ship to:

West Coast Distribution- Wildfox Web Return
2608 E. 37th Street
Vernon, CA 90058

Please allow 1-2 weeks for your return to be received and processed.

International Returns

Please follow the instructions on the return form included in your package. We do not provide a pre-paid Fedex shipping label for International orders, please return items to address listed on the return form. Please note: Unfortunately we do not refund duties, taxes or shipping changes.

Please allow 1-2 weeks for your return to be received and processed.

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