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Customer Service

Customer Service Hours:
Monday - Friday, 9:00 AM to 5:00 PM PT

General Questions
weborders@wildfox.com
1.855.494.5336

Returns
returns@wildfox.com
1.855.494.5336

Domestic Shipping

For a limited time receive free Ground Shipping on all U.S. orders over $100

Orders placed before 12:00 PM PST Monday through Friday will be processed and shipped out the same business day. Orders placed after 12:00 PM PST will be processed and shipped out the following business day. All orders placed on the weekend will be received for processing the following business day (excluding holidays). Upon completion of order processing, the shipping information including tracking will be sent to you via email.

We now offer Flat Rate Shipping! Saturday delivery is available for all FedEx Ground orders. (Delivery does not occur on Sundays or holidays.)

MethodCostEstimated Arrival
FEDEX STANDARD GROUND Under $100 $9.95
Over $100 FREE
2-5 Business Days
Includes Weekend Delivery
FEDEX STANDARD 2-DAY $19.95 2 Business Days
No Weekend Delivery
FEDEX STANDARD OVERNIGHT $29.95 1 Business Day
No Weekend Delivery

Please note, if you live in the greater Los Angeles area choose ground shipping, as your order will get to you within 1-2 business days.

Wildfox.com is unable to ship to P.O. Boxes at this time.

If you have any questions regarding your order please email us at weborders@wildfox.com.

International Shipping

We offer flat rate shipping Worldwide, please check below to see if we ship to you!

Orders placed after 12:00 PM PST will be processed and shipped out the following business day. All orders placed on the weekend will be processed the following business day (excluding holidays). Upon completion of order processing, the shipping information including tracking will be sent to you via email.

Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date. Shipping times may vary, but we work our hardest to get your order shipped as quickly as possible.

Taxes and Customs

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Duties on goods vary widely depending on the product and the country it was manufactured in, but normally total 18-20% of the item price.

If you refuse a shipment from Wildfox.com, you are responsible for the original shipping charges as well as the import fees that are incurred upon delivery. These charges are not refunded to you.

For your protection, all orders are subject to review. On occasion this may cause a slight delay in processing your order. Your patience is greatly appreciated!

If you have any questions regarding your order please email us at weborders@wildfox.com

MethodCostEstimated Arrival
DHL WORLDWIDE EXPRESS $49.95 5-7 Business Days

Countries We Ship To

  • Afghanistan
  • Angola
  • Antigua
  • Argentina
  • Aruba
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Bermuda
  • Bosnia-Herzegovina
  • Brazil
  • Bulgaria
  • Canada *
  • Cayman Islands
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Estonia
  • Ethiopia
  • Finland
  • France
  • Germany
  • Ghana
  • Greece
  • Grenada
  • Guam
  • Guatemala
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Kazakhstan
  • Kenya
  • Kuwait
  • Latvia
  • Lebanon
  • Libya
  • Lithuania
  • Macau
  • Malta
  • Mauritius
  • Mexico **
  • Morocco
  • Namibia
  • Nepal
  • Netherlands
  • New Zealand
  • Nicaragua
  • Nigeria
  • Norway
  • Oman
  • Pakistan
  • Palestine Autonomous
  • Panama
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Rwanda
  • Seychelles
  • Singapore
  • Slovak Republic
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • St. Kitts and Nevis
  • St. Lucia
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan
  • Tanzania
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turks and Caicos Islands
  • Uganda
  • United Arab Emirates
  • United Kingdom
  • Uruguay
  • Uzbekistan
  • Vatican City
  • Venezuela
  • Vietnam
  • Yemen Arab Republic
  • Zambia
  • Zimbabwe

All prices are listed in US Dollars, and charged to your credit card in US Dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged. To get an estimate of the current rate, check out the link below:
http://www.xe.com/.

International Shipping Restrictions

Unfortunately, due to some product content we are unable to ship all products available on our website to all countries. If you have one of these items in your shopping cart you will receive a message during checkout to remove this item(s).

Returns & Exchanges

Please note any item purchased on Wildfox.com cannot be returned to our Sunset Plaza Flagship Store, sorry for any inconvenience this may cause.

Price Adjustment

Wildfox.com gladly honors a one-time price adjustment on full-price merchandise within 7 days of original purchase. Sale items are ineligible for price adjustments.

Our Promise

Wildfox prides itself on offering the highest quality merchandise while fulfilling customer orders accurately! If you are not fully satisfied with your purchase simply return the unused item in its original packaging with tags attached within 30 days of purchase and we will provide you with a full refund (less original shipping charges). Any item(s) returned between 31 and 60 days after purchase will be automatically given a store credit that is redeemable on our site at any time. Returns must be in original condition and in all their original packaging. Wildfox will not accept return items with any signs of wear or with any of the original tags not included.

All Fragrance, sale items marked final sale, swimwear and gift card purchases are FINAL SALE and cannot be returned. Any final sale item that is returned without approval will have a restocking fee of 25% of the original item price.

Exchanges

At this time we do NOT offer direct exchanges, but don't worry go ahead and place an order for the correct size or color and as soon as we receive your return we will issue you either a refund or gift credit whichever applies.

Domestic Returns

We have a new returns process! Follow the directions on the included return form. Pack all items in a secure box and enclose the return form and packing list with your items. In your order you will receive a pre-paid, pre-addressed Fedex label. Please note: $7.95 per returned package will be deducted from your return refund or credit when using the Fedex label.

If you choose to not use the pre-paid Fedex label, please ship to:

West Coast Distribution- Wildfox Web Return
2608 E. 37th Street
Vernon, CA 90058

Please allow 1-2 weeks for your return to be received and processed.

International Returns

Please follow the instructions on the return form included in your package. We do not provide a pre-paid Fedex shipping label for International orders, please return items to address listed on the return form. Please note: Unfortunately we do not refund duties, taxes or shipping changes.

Please allow 1-2 weeks for your return to be received and processed.

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